Here are some of our most frequently asked questions.
How often does your company come out?
Most customers prefer once or twice a week. If you have children playing in the yard, or 3+ dogs, we urge you to consider at least 2 visits per week.
How much does it cost?
This depends on which service, how many dogs, size, and condition of your yard.
How do I pay for services?
We accept all major credit and debit cards. You may present the card to us at the time of the first service, or we can email you a secure link to add your card. We do not accept cash, checks, or Venmo.
How often will I be billed?
We bill monthly on the first day of the month and use the following formula: weekly amount × 52 weeks in a year ÷ 12 months = monthly amount.
Is there an extra charge for the first time visit?
It depends. If the yard has been free of poop within the last few weeks, we can start with weekly service at no additional charge. However, if it has been a while since the yard was free of poop, first-time cleanups will be billed at $60 for the first 5-gallon bucket of large breed waste or the first 2.5-gallon bucket of small breed waste. If additional buckets are required they will be billed at $20 each.
Can I get a one-time only service?
Sure! Those are billed at $60 and include up to 5 gallons of large breed waste, or 2.5 gallons of small breed waste. If additional buckets are required, they will be billed at $20 each.
Do I have to be at home when you arrive?
No, we are happy to work while you are away.
Can my dog(s) be outside while you work?
Yes, as long as the dog is comfortable with us, and we are comfortable with the dog.
Do you work all year?
Yes, we work through most weather all year. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste from January 1st through December 31st.
What happens if it rains or we experience other adverse weather conditions?
We’ll work in most weather, but there may be days when heavy rain, high winds, lightning, and other unforeseen weather circumstances could happen. In those cases, you will receive a text message notifying you that we will not serve your yard on that day. Will I still have a weekly charge if the weather prevents my service? Yes, please understand that we will have twice the
waste pick up the following week, and that waste could still be damp with rainwater making it an even more unpleasant task.
What about the holidays?
We take the following days off:
1) New Year’s Day
2) Memorial Day
3) July 4th
4) Labor Day
5) Thanksgiving Day
6) Christmas Eve and Christmas Day
We also will take a vacation from time to time and will notify you in advance. Will I still have a weekly charge if my service day falls on a holiday or vacation day? Yes, please understand that upon our return we will have a double week’s worth of waste to remove.
Should I unlock my gate?
Yes, please. We do not climb or jump over fences, so please leave your gate unlocked on service days. You may provide us with a key or a combination if that would be more convenient for you. Will I be billed if I forget to unlock my gate or the dog will not let you into the yard? Yes, because we have to cover travel time to your location and there will be twice the waste to pick up the following week.
Am I required to cut my grass/pick up my yard?
Dog waste blends into tall grass, weeds, leaves, twigs, fallen fruit, etc. If you choose to let your yard go we will not be able to guarantee complete removal of waste… we can’t pick up what we can’t see.
Many dog owners try to justify not needing to clean up their dog’s waste. “If I leave it there it will just go away,” or “It’s all-natural, and helps with the yard” are some of the most common misconceptions we hear. Here are the facts:
1. Hookworms, Tapeworms, Ringworms, and Salmonella all spread through a dog’s waste. If not cleaned up properly, the eggs from these parasites can and will live in the yard’s soil for multiple years, as confirmed by the CDC.
2. Lawnmowers don’t “chop up” the mess and make it disappear. Read our point above about parasites and imagine those being flung all over your yard with the blades of a lawnmower. It simply makes it less visible and harder to see by you and your children.
3. When your dog does their business outside, it is never considered fertilizer. Dogs have a high-protein diet that causes their waste to be highly acidic. This will kill your grass, shrubs, and other greenery.
4. Dogs in America produce 20 TRILLION pounds of waste each year. When this waste isn’t picked up, it is often liquefied in the rain and pollutes groundwater and storm drainage systems, which finds its way into local lakes and streams.
5. Speaking of groundwater and drainage contamination, decades ago the EPA classified dog waste as a dangerous pollutant and categorized it the same way they do toxic chemicals. You wouldn’t leave toxic chemicals to sit out in your yard, would you?